Unfortunately these circumstances do crop up especially in the world of purchasing items and we have to cover this policy just in case.
If in the unlikely event that you do feel unsatisfied with the service you have been given please voice your opinion on the day this has taken part. If this has not been done then you will not be eligible for any refunds. Whilst we will take your concerns on board you will not be eligible for a refund due to your participation in that particular event if you do not voice your concerns that day. Please note refunds are not a given through a complaint, a complaint will be assessed on a case by case basis.
In an unlikely event that there was to be an ongoing dispute then it is at Nottingham Health and Fitness' discretion to refund your classes (multi class package) however this is not guaranteed - if this was ever to occur it would be purely on a case by case basis and we reserve the right to refuse entry to any person/s that could be attending with malicious intent and/or believed to potential cause damage, disrupt or risk to the business/customers to participate in any classes, events or PT sessions and you would lose any current or future multi class or PT sessions with immediate effect.
The safety of our instructors and our customers are our number one priority and we will not in any circumstance tolerate potential behaviour to jeopardise this - our decision is final and can not be reviewed.